Frequently Asked Questions

We’re excited to be your pharmacy of choice and look forward to meet your needs. Our goal is to make ordering as easy as possible. Therefore, multiple options, such as online ordering, using an app, or calling into the pharmacy, are available to place an order with GEM Edwards Pharmacy. Please visit How to Order for more information.

Our pharmacists are available Monday through Friday 8:30am to 5:00pm, Eastern, and Saturday from 8:30am to 9:30am, Eastern. Feel free to email help@gemedwardspharmacy.com at any time, and we’ll respond when we’re back in the office!

We include free standard shipping with every order. We also expedite orders upon request. View our shipping policy for more details.

Please note that we do not currently ship insurance-covered items to California. Shipping to California is coming soon!

Proper shipping of refrigerated medications is crucial to maintain their efficacy and safety, ensuring they remain effective and safe for use upon arrival. We ship any medications that require refrigeration in a Nordic Cold Chain Solutions’ Sustainable Cotton Shipper.

If you are enrolled to receive our text messages, you will automatically receive a text message with your tracking number. We do not currently send automated tracking emails, but you can contact customer service with all tracking-related questions at at 1.866.552.5522.

As part of our commitment to excellence, we adhere to the rigorous standards mandated by our accreditations. Our paramount goal is to deliver exceptional medications, diabetes devices, and customer service with each order. To maintain these standards, we meticulously review an extensive checklist to ensure the provision of top-tier service. Read more about our accreditations here.

GEM Edwards Pharmacy has thousands of different medications, dosages, forms, and flavors. Please contact us directly if you do not see a medication you are looking for, or you can call 1.866.552.5522 during business hours for assistance.

GEM Edwards Pharmacy does not currently offer any disposal services for unused or expired medications. We recommend following the established FDA guidelines for safe disposal, which helps to prevent misuse or harm to others and also to protect the environment. Generally the best way to dispose of most unused or expired medicines (both prescription and over the counter) is to drop off the medicine at a drug take-back site, location, or program immediately. Please note that needles and syringes typically require different disposal. Visit the FDA website for further instructions.

Fold the patch in half so the sticky, medication-containing sides adhere to each other. This helps contain any remaining medication and prevents accidental skin contact.

Choose the appropriate disposal method based on the patch type:

• High-risk opioid patches (such as fentanyl): After folding, flush the patch down the toilet immediately. These patches are included on the FDA’s flush list to reduce the risk of accidental exposure or misuse.
• Non-opioid patches (such as nicotine or hormone patches): Do not flush. Place the folded patch in a sealed, child-resistant container—like an empty prescription bottle, sturdy plastic jug, or coffee can—then dispose of the container in your household trash.

Use drug take-back programs whenever possible. Authorized take-back options (available at pharmacies, hospitals, or community events) are the preferred method for safely disposing of both unused and used patches and are more environmentally responsible.

Store patches securely—both new and used—out of reach of children and pets, such as in a locked cabinet, until proper disposal is possible.

As a Medicare or Medicaid beneficiary, you have specific rights when it comes to accessing care, protecting your health information, and receiving services without discrimination. For a detailed summary of your rights, please refer to the official CMS (Centers for Medicare & Medicaid Services) fact sheet:
👉 Your Rights as a Medicare/Medicaid Beneficiary – CMS Fact Sheet