Frequently Asked Questions


Below are the questions we get asked the most. Still have questions? Give us a call at 1.866.552.5522 and our pharmacist will assist you. We’re happy to help!

How can I order from GEM Edwards Pharmacy?

We’re excited to be your pharmacy of choice and look forward to meet your needs. Our goal is to make ordering as easy as possible. Therefore, multiple options are available to place an order with GEM Edwards Pharmacy. Please visit How to Order for more information.


What are your office hours?

Our pharmacists are available Monday through Friday 8:30am to 5:00pm EST and Saturday from 8:30am to 9:30am EST.

What are your shipping policies?

We include free standard shipping with every order. We also expedite orders upon request. View our shipping policy for more details.

What do you do if medications require refrigeration?

We ship any medication that needs refrigerated in a KODIAKOOLER®, a fiber insulated temperature sensitive package.

Can I track my shipment?

Currently, we do not offer automated tracking numbers. However, please contact customer service with all shipment tracking related questions at at 1.866.552.5522.

What standards are used to ensure quality?

As part of our commitment to excellence, we adhere to the rigorous standards mandated by our accreditations. Our paramount goal is to deliver exceptional medications and service with each order. To maintain these standards, we meticulously review an extensive checklist to ensure the provision of top-tier service. Read more about our accreditations here.

Can you supply medications not listed on your website or medication guides?

GEM Edwards Pharmacy has thousands of different medications, dosages, forms and flavors. Please contact us directly if you do not see a medication you are looking for. Call 1.866.552.5522 and our pharmacists will assist you.

How to properly dispose of unused or expired medications?

We recommend following the FDA guidelines on safe and proper ways to dispose of unused or expired medications. Please visit the FDA website for further instructions.