Mobile Terms

Text Messaging (SMS) Terms and Conditions

Please read these terms and conditions carefully.  By opting-in to receiving SMS communications from GEM Edwards Pharmacy (“Company”)you expressly consent to receive text messages from GEM Edwards Pharmacy and others texting on its behalf, including text messages made with an autodialer, at the telephone number(s) that you provide.  You may opt-out of these communications at any time.

You also accept and agree to be bound by these SMS Terms and Conditions, our Privacy Policy, and any other applicable terms and agreements related to your use of Company’s services.

Program Description: Company and its service providers may use an automatic telephone dialing system (“autodialer”) to deliver Company text messages to you.  Company text messages are sent for customers to refill diabetes supply orders via SMS.

Message Frequency: The number of Company text messages that you receive will vary depending how often you need supplies refilled.  You will receive a maximum of 3 messages per month with up to 36 messages a year.

Cost: Message and data rates may apply to each text message sent or received in connection with Company text messages, as provided in your mobile telephone service rate plan (please contact your mobile telephone carrier for pricing plans), in addition to any applicable roaming charges.  Company does not impose a separate fee for sending Company text messages.

Supported Carriers: Supported carriers may change from time to time, but currently include AT&T, Cellular One, Cellular South, Cincinnati Bell, Cricket, MetroPCS, US Cellular, T-Mobile, Verizon Wireless, Sprint, Boost Mobile, and Alltel.

How to Opt-In: To opt-in to receive text messages from a Company text messaging program(s), please follow the instructions provided by Company from which you wish to receive messages.

How to Opt-Out: To stop receiving text messages, please contact us at 1-866-552-5522.

Your Mobile Telephone Number: You represent that you are the account holder for the mobile telephone number(s) that you provide.  You are responsible for notifying Company immediately if you change your mobile telephone number.  You may notify Company of a number change by calling 1-866-552-5522. You agree to indemnify Company in full for all claims, expenses, and damages related to or caused in whole or in part by your failure to notify Company if you change your telephone number, including, but not limited to, all claims, expenses, and damages related to or arising under the Telephone Consumer Protection Act.

Access or Delivery to Mobile Network is Not Guaranteed: Delivery of information and content to a mobile device may fail due to a variety of circumstances or conditions.  You understand and acknowledge that network services, including but not limited to mobile network services, are outside of Company’s control, and Company is not responsible or liable for issues arising from them.

Eligibility: To receive Company text messages, you must be a resident of the United States and 18 years of age or older.  Company reserves the right to require you to prove that you are at least 18 years of age.

Changes to Terms and Conditions: Company may revise, modify, or amend these SMS Terms and Conditions at any time.  Any such revision, modification, or amendment shall take effect when it is posted to Company’s website.  You agree to review these SMS Terms and Conditions periodically to ensure that you are aware of any changes.  Your continued consent to receive Company text messages will indicate your acceptance of those changes.

Termination of Text Messaging: Company may suspend or terminate your receipt of Company text messages if Company believes you are in breach of these SMS Terms and Conditions.  Your receipt of Company text messages is also subject to termination in the event that your mobile telephone service terminates or lapses.  Company reserves the right to modify or discontinue, temporarily or permanently, all or any part of Company text messages, with or without notice.

Communications and Consent to Electronic Notices: You may communicate with Company via postal mail, telephone, and our website.  Company may issue notices via these various channels, including by sending e-mail to an address you provide.  You agree that such notices shall have legal effect. You also agree that notices sent by e-mail satisfy any requirement that notices be provided in writing.  If you do not agree, do not use Company products or services. You may have the right to withdraw your consent to receive certain electronic communications, and, when required by law, Company will provide you with paper copies upon request.  You may make such a request via [any of the channels listed above].  If you withdraw your consent, Company reserves the right to terminate your use of Company’s products or services. To receive, access, and retain the notices that Company sends via e-mail, you must have Internet access and a computer or device with a compatible web browser.  You will also need software capable of viewing files in PDF format.  Your device or computer must have the ability to print, or download and store, e-mails and PDF files.  By accepting these terms, you confirm that you are able to receive, access, and retain the notices that Company may send.  You may update your contact information through the “contact us” form on the website.

To request more information, please call 1-866-552-5522. You may also receive help by submitting a “contact us” form on the website.

Contact Us
Any User having any question or request on these terms and conditions or our privacy practices, can contact us by the following methods:

  • By email at:
  • By mail at:
    GEM Edwards Pharmacy
    Attn: Compliance Department – Privacy Policy Inquiry
    5640 Hudson Industrial Parkway
    Hudson, OH 44236
  • By phone at: (800) 733-7976 x9997