Patient Rights and Responsibilities

Patient Rights

Upon enrollment of eligible patients, GEM Edwards Pharmacy will convey information on the rights to the participating patient, including the following:

  1. The right to considerate and respectful care and without discrimination from your pharmacist and other health care professionals.
  2. The right to voice grievances/complaints regarding treatment, care, lack of respect, or to recommend changes in policy, personnel, or care/service without restraint, interference, coercion, discrimination, or reprisal and to have grievances/complaints investigated.
  3. The right to have personal health information shared with the GEM Edwards Pharmacy, only in accordance with state and federal law.
  4. The right to receive relevant, accurate and understandable information from your pharmacist concerning your treatment and/or drug therapy.
  5. The right to receive effective counseling and education that enables you to play an active role in your health condition and treatment decisions.
  6. The right to expect that all prescribed medications you receive are safe, accurately dosed, effective and in usable condition.
  7. The right to decline participation, revoke consent or unenroll at any point in time.
  8. The right for confidentiality and privacy of all your patient information contained in your patient record and protected health information as described in GEM Edward Pharmacy’s Notice of Privacy Practices.
  9. The right to be informed in advance of the charges for your prescriptions (if any), including the amounts expected from third parties and from you.
  10. The right to be informed of any financial benefits when referred to an organization.
  11. The right to be advised if a medication has been recalled to the consumer level.
  12. The right for confidentiality and privacy of all your patient information contained in your patient record and protected health information as described in GEM Edward Pharmacy’s Notice of Privacy Practices.

Patient Responsibilities

Upon enrollment of eligible patients, GEM Edwards Pharmacy will convey information on the responsibilities to the participating patient including the following:

  1. The responsibility for knowing the HIPAA (Health Insurance Portability and Accountability Act) Notice of Privacy Practices that are included in this guide and can be found on the company website at www.gemedwardspharmacy.com/privacy-policy.
  2. The responsibility for signing all documents necessary to allow the company to work with your physicians and insurance company to get any information need to process the claims and collect payment.
  3. The responsibility for acknowledging that you understand how to properly take your medication by signing for the receipt of your medication.
  4. The responsibility for informing the pharmacist of all the medication, both prescription and over-the-counter (including vitamins), you are currently taking as well as a history of drug and food allergies.
  5. The responsibility for requesting information or clarification about the drugs you are taking when you do not fully understand information or instructions.
  6. The responsibility to submit any forms that are necessary to participate in the program, to the extent required by law.
  7. The responsibility to give accurate clinical and contact information and to notify the pharmacy personnel of changes in this information.
  8. The responsibility to pay any charges prior to receipt of prescribed drugs, to allow for timely processing and shipping of prescriptions.
  9. The responsibility for calling 911 in an emergency. If you have any questions, concerns or issues that require our assistance, please contact us. We will investigate your concern and provide you with a response within two business days. If you believe you have received the wrong medication or have concerns about the timeliness of delivery and/or the condition of the drug upon delivery, please call our pharmacy and ask for the Pharmacy Manager.