Shipping Policy

Your medications arrive On-Time… Every Time!

GEM Edwards Pharmacy provides free standard shipping on all compounded medications. Receiving your medication has never been easier. Depending on your shipping requirements and state restrictions, medication can be delivered:

  1. Direct to office

  2. Direct to patient’s home

Need your medications faster? Ask us about EXPEDITING it for you. All orders are typically shipped within 1-2 business days and include free standard shipping. However, if you need your order faster, we can expedite it for an additional flat rate fee of $12.

Additional Shipping Notes:

  1. Shipping is subject to carrier availability and weather. GEM Edwards Pharmacy is not responsible for delays caused by the carrier.

  2. If any delays occur within our pharmacy, you will be notified immediately.

What methods do you use for shipping?

We use USPS and UPS. We include free standard shipping with every order. We also will expedite orders upon request and for an additional fee.

What states do you ship to?

Currently, GEM Edwards Pharmacy ships to all states, except California. We are working on processing the additional licenses to ensure we can meet the compounding medication needs throughout all 50 states. View our complete list of licensed states.

Can I track my shipment?

Please contact our customer service team at 1.866.552.5522 for all shipment tracking questions.

What do you do if compounded medications need refrigerated?

We ship any medication that needs refrigerated in a KODIAKOOLER®, a fiber-insulated, temperature-sensitive package.